EUR
Last updated: 27 August 2026
These Terms and Conditions (“Terms”) govern your access to and use of arcadealley.store (the “Website”) and the purchase of digital games, game keys, gift cards, software, and other digital products (the “Products”) offered by SIA EVO, a company registered in Latvia under registration number 40203710527, with its registered office at Bruņinieku iela 78A – 11, Rīga, LV-1009, Latvia (“we”, “us”, “our”).
By accessing the Website, creating an account, or placing an order, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use the Website.
You can contact us at:
Company: SIA EVO
Registered office: Bruņinieku iela 78A – 11, Rīga, LV-1009, Latvia
Registration number: 40203710527
VAT number: LV40203710527
Director: Kristaps Ilcukovs
Website: arcadealley.store
Email: support@arcadealley.store
These Terms are provided in English. The contract between you and us may be concluded in English.
2.1 To purchase Products, you must have the legal capacity to enter into a contract under the laws applicable to you, or your purchase must be made or authorised by a parent or legal guardian where permitted by law.
2.2 The Website is a general-audience service. Where it is used by a minor, the relevant account and purchases must be made or authorised by a parent or legal guardian who accepts these Terms on the minor’s behalf.
2.3 You are responsible for maintaining the confidentiality and security of your account credentials and for activity occurring through your account.
You must notify us promptly at support@arcadealley.store if you become aware of unauthorised access to or use of your account.
2.4 We may suspend, restrict, or close an account where we reasonably believe these Terms have been breached, fraudulent or unlawful activity has occurred, or where suspension or closure is necessary to comply with applicable law.
3.1 Products sold through the Website may include digital games, software, licence or activation keys, gift cards, downloadable content, subscriptions, in-game content, and other digital products supplied electronically.
Unless expressly stated otherwise, Products are not supplied on a tangible medium.
3.2 We make reasonable efforts to ensure that Product descriptions, compatibility information, availability, and prices displayed on the Website are accurate.
Images, screenshots, videos, trailers, and other visual materials are provided for illustrative purposes and may differ from the final Product.
3.3 You are responsible for checking the Product description, platform, region restrictions, system requirements, activation requirements, and compatibility with your device, hardware, software, or account before completing your purchase.
4.1 When you place an order, you are making an offer to purchase the relevant Product. All orders are subject to acceptance by us.
4.2 After an order is placed, we may send you an acknowledgement or confirmation that we have received your order.
Unless expressly stated otherwise, receipt of an order acknowledgement does not by itself mean that your order has been accepted.
A contract is formed when we accept your order and make the Product, licence key, download link, activation code, gift card, or other means of access available to you.
4.3 We may refuse or cancel an order where reasonably necessary, including where:
a Product is unavailable;
there is an obvious error in the price or Product description;
payment cannot be authorised;
we reasonably suspect fraud, abuse, or unauthorised payment activity;
applicable geographic, publisher, or licensing restrictions prevent supply; or
we are required to do so by law.
If payment has already been collected for an order that we cannot accept, we will refund the relevant amount in accordance with applicable law.
5.1 Prices are displayed on the Website in the currency shown at the time of purchase.
Where applicable, the total price, including VAT and other mandatory charges, will be displayed before you confirm your order.
5.2 For consumers in the European Union, VAT on electronically supplied services and digital content will be applied in accordance with applicable EU and national VAT rules, including rules relating to the consumer’s place of residence where applicable.
5.3 Payment is taken using the payment methods available at checkout.
Payments may be processed by third-party payment service providers. We do not store full payment card numbers where payments are handled directly by those providers.
5.4 We may correct obvious pricing or technical errors.
Where an error is identified before the order has been accepted, we may cancel the affected order and give you the opportunity to purchase the Product at the correct price.
6.1 Following acceptance of your order, the Product may be delivered through your Website account, email, download link, activation key, licence key, gift card code, or another electronic delivery method described during checkout.
Digital Products are ordinarily delivered promptly after successful payment and order verification. In some cases, additional processing or security checks may result in a reasonable delay.
6.2 Delivery is considered completed when the relevant digital content, key, code, download link, or other means of accessing the Product has been made available to you.
You are responsible for ensuring that the email address and other information provided with your order are accurate.
7.1 Consumers in the European Union generally have a 14-day right of withdrawal from qualifying distance contracts, subject to exceptions provided by applicable consumer law.
7.2 For digital content not supplied on a tangible medium, your right of withdrawal may be lost once performance of the contract has begun where:
(a) you have given your prior express consent for performance to begin during the withdrawal period; and
(b) you have acknowledged that, by giving that consent, you lose your right of withdrawal once performance begins; and
(c) any other requirements imposed by applicable consumer law have been satisfied.
7.3 Where you expressly request immediate delivery or access and provide the legally required consent and acknowledgement during checkout, delivery of the digital Product may begin immediately.
Once performance has begun in accordance with the applicable legal requirements, you may no longer have a right to withdraw simply because you have changed your mind.
7.4 The loss of a withdrawal right does not affect your statutory rights where a Product is faulty, defective, not as described, or otherwise does not conform with the contract.
7.5 Where you retain a statutory right of withdrawal, you may exercise it by sending a clear statement to:
You may, but are not required to, use the Model Withdrawal Form included in the Annex below.
Where a valid withdrawal is made, refunds will be processed within the period required by applicable law.
8.1 Your purchase of a digital Product does not generally transfer ownership of intellectual property rights in that Product.
Unless otherwise stated by the Product’s publisher or licensor, you receive a limited, non-exclusive, non-transferable right to access and use the Product for personal, non-commercial purposes, subject to these Terms and any applicable end-user licence agreement (“EULA”).
8.2 Except where permitted by mandatory law or the applicable licence, you must not:
unlawfully copy or reproduce a Product;
distribute, resell, rent, or sublicense a Product or licence key;
publicly distribute activation or licence keys;
reverse engineer, decompile, or modify software;
circumvent digital rights management or other technical protection measures; or
use Products for unlawful or unauthorised commercial purposes.
8.3 All intellectual property rights relating to Products, trademarks, Website content, software, graphics, and other protected materials remain with their respective owners.
8.4 Products supplied by third-party publishers, developers, platforms, or licensors may be subject to additional licence terms or EULAs.
Where applicable, you are responsible for reviewing and complying with those terms.
9.1 Consumers benefit from mandatory rights relating to the conformity of digital content and digital services under applicable EU and Latvian consumer law, including legislation implementing Directive (EU) 2019/770.
9.2 If digital content does not conform with the contract, you may be entitled to have it brought into conformity or, where the conditions required by law are satisfied, receive an appropriate price reduction or terminate the contract and receive a refund.
If you experience a problem with a Product, contact:
Please include your order reference and a description of the problem.
9.3 Nothing in these Terms excludes, restricts, or otherwise affects mandatory consumer rights that cannot legally be excluded or restricted.
Where applicable, updates, including security updates, may be provided by us, the Product publisher, developer, platform operator, or licensor.
You may be required to install updates that are necessary for the Product to remain functional, secure, or in conformity with the contract.
Where permitted by applicable law, we may not be responsible for a lack of conformity resulting solely from your failure to install an update that was properly made available to you and where you were appropriately informed of the consequences of failing to install it.
You must not use the Website or Products to:
violate applicable laws or regulations;
infringe intellectual property or other rights belonging to another person;
distribute malware, viruses, or harmful code;
gain or attempt to gain unauthorised access to accounts, systems, or networks;
interfere with the security or operation of the Website;
engage in fraudulent payment activity;
misuse promotional offers, refunds, accounts, or payment methods; or
engage in abusive, threatening, or otherwise unlawful activity.
12.1 Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under mandatory consumer protection law.
12.2 Subject to applicable mandatory law, we are not responsible for losses caused by:
your failure to comply with Product system or compatibility requirements;
incorrect information provided by you;
your failure to follow installation or activation instructions;
third-party platforms or services outside our reasonable control; or
events outside our reasonable control.
12.3 Nothing in this Section limits any remedy or compensation to which you are entitled under mandatory consumer law.
We are not responsible for a delay or failure to perform our obligations where it is caused by circumstances beyond our reasonable control.
Where such circumstances affect your order, we will take reasonable steps to minimise their impact and comply with any obligations imposed by applicable consumer law.
We process personal data in accordance with our Privacy Policy, available on the Website.
Our Privacy Policy explains what personal data we collect, how it is used, the lawful bases for processing, how long information may be retained, and your rights under applicable data protection law.
We may update these Terms from time to time, including to reflect changes in applicable law, our Products, our Website, or our business practices.
The Terms applicable to an individual purchase will generally be those in effect when the relevant order was placed.
Where changes materially affect an ongoing service or contract, we will provide any notice required by applicable law.
16.1 If you have a complaint concerning an order, Product, payment, or our Website, please contact us first at:
Please provide your order number, where applicable, and sufficient information for us to investigate the issue.
We will make reasonable efforts to investigate and respond to complaints promptly.
16.2 Consumers may also have access to out-of-court complaint and dispute resolution mechanisms provided under Latvian and EU consumer protection law.
Information about consumer rights and available dispute resolution procedures may be obtained from the competent Latvian consumer protection authorities.
The former European Commission Online Dispute Resolution (ODR) platform is no longer available following the discontinuation of the EU ODR platform.
17.1 These Terms and contracts entered into through the Website are governed by the laws of Latvia, subject to applicable mandatory consumer protection rules.
17.2 If you are a consumer residing in another country, you continue to benefit from any mandatory consumer protection provisions that apply to you under applicable law.
Nothing in these Terms deprives you of protections that cannot legally be excluded by choosing Latvian law.
Any dispute may be brought before the courts having jurisdiction under applicable EU and national law.
18.1 If any provision of these Terms is held to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.
18.2 These Terms, together with the Privacy Policy, applicable Product information, and any applicable publisher or end-user licence terms, govern the contractual relationship relating to your use of the Website and purchase of Products.
18.3 A failure or delay by us in exercising a right under these Terms does not constitute a waiver of that right.
These Terms and Conditions are intended to provide general contractual information for the Website and should be reviewed against the Website’s actual checkout process, payment methods, Product delivery process, refund procedures, and applicable Latvian and EU consumer law before publication.